Onsite Help Center
How can we help you today?
Step-by-step guides and answers for every Onsite feature — from project setup to payroll.
Search all articles
Step-by-step guides
Every feature covered
WhatsApp support
Dedicated client groups
Verified by our team
Reviewed for every release
Browse by category
Find answers for any module
Loading categories…
FAQ
Common questions about Onsite
Can’t find what you need? Book a free demo and we will walk you through it live.
Book a Free Demo
How do I log in to Onsite Teams?
Open the Onsite Teams app or visit web.onsiteteams.com. Enter your registered mobile number and the OTP sent to it. If you do not receive the OTP, tap Resend after 30 seconds or check that your number is registered with your admin. Read the full guide →
How do I download the Onsite Teams mobile app?
Search for “Onsite Teams” on the Google Play Store (Android) or the Apple App Store (iOS). Alternatively, visit onsiteteams.com and scan the QR code on the homepage. You can also use the web portal at web.onsiteteams.com without installing anything. Read the full guide →
How do I renew my Onsite subscription and add more users?
Renewals and user additions are handled by the Onsite team directly. Contact your account manager or reach out with your registered mobile number. You can also request add-ons like Tally integration, Zoho Books, or additional users at the time of renewal. Read the full guide →
How do I manage multiple GST numbers for different projects?
Onsite supports multiple GSTIN numbers under one company account. Go to Company Settings and add each GST number as a separate branch. When creating a project, select the relevant branch so all invoices and transactions for that project use the correct GST. Read the full guide →
What is the TDS rate for Onsite subscription payments?
Onsite subscription payments fall under Section 194J of the Income Tax Act (fees for technical services). The applicable TDS rate is 10%. Deduct TDS on the base invoice amount before GST and deposit it to the government. Provide your TDS certificate to the Onsite team after deduction. Read the full guide →
Can I get a refund if I cancel my Onsite subscription?
Onsite subscriptions are prepaid and non-refundable once activated. If you cancel, your access continues until the end of the current billing period. Auto-renewal can be stopped by contacting the support team before your renewal date. Read the full guide →
How do I record expenses that are not linked to any project?
Use the Finance tab at the company level to record overhead and office expenses that are not part of any specific project — such as rent, EMIs, interest payments, or head office expenses. These entries appear in company-level financial reports separately from project costs. Read the full guide →
Still need help?
Can’t find what
you’re looking for?
Book a free demo and we will walk you through any feature live — or reach our support team directly by email.
Free 10-min demo
No credit card needed
Available in English and Hindi